RETURNS AND REFUNDS POLICY

Wattle Creek Books
ABN: 75 141 197 423

Last updated: 16 October 2026

Our Commitment

We want you to be happy with your purchase from Wattle Creek Books.

Every book is carefully packed before dispatch to help ensure that it arrives in excellent condition.

However, if something goes wrong with your order, please contact us so we can help resolve the problem.

Damaged, Defective or Incorrect Books

If your book arrives damaged, is defective or is not the product you ordered, please contact us at hello@ronaldhart.au.

When contacting us, please provide your order number, a description of the problem and, where possible, photographs showing the issue.

We will assess the problem and arrange an appropriate remedy in accordance with Australian Consumer Law.

Depending on the circumstances, this may include a replacement or refund.

Under Australian Consumer Law, customers are entitled to choose a refund or replacement for a major failure.

For a minor problem, we may be entitled to provide an appropriate remedy in accordance with the law.

Where goods fail to meet a consumer guarantee, we will cover reasonable return postage costs where required by law.

Change-of-Mind Returns

We do not generally accept returns or provide refunds simply because a customer has changed their mind, ordered the wrong item or no longer wants the book.

This policy does not affect your rights under Australian Consumer Law.

Books Damaged During Delivery

If your parcel arrives damaged, please retain the original packaging and contact us.

Photographs of the packaging and the book may help us investigate the problem with Australia Post.

We will work with you to arrange an appropriate resolution.

Missing or Delayed Deliveries

If your order has not arrived within the expected delivery period, please contact us.

We will investigate the delivery status with Australia Post and work towards an appropriate resolution.

If your order is confirmed lost or cannot be delivered, we will arrange a suitable remedy in accordance with your consumer rights.

Refund Processing

Approved refunds will normally be returned to the original payment method.

The time taken for a refund to appear in your account may depend on the payment provider and your financial institution.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Contact Us

For assistance with returns, refunds or delivery problems:

Wattle Creek Books
ABN: 75 141 197 423
Email: hello@ronaldhart.au
Website: https://ronaldhart.au